Strategic clarity. Operational depth.
60MN is an advisory firm focused on customer experience, digital, data and customer operations, with a strong emphasis on execution and measurable business impact.
How we operate
Founded in 2018, the firm works alongside organizations to address concrete challenges, align teams and deliver measurable outcomes rather than theoretical frameworks.
Approach
Real-world execution across journeys, digital performance, data usage and operations.
Positioning
Bridge the gap between high-level transformation ambition and actual delivery.
Execution
Experience built in large-scale transformation programs and high-volume environments.
Scope
CX & journeys, digital platforms, data/AI, CRM and contact centers.
60MN was founded by Romuald Cetkovic, a senior executive with extensive experience in customer experience, digital transformation and large-scale operations.
His background combines strategic leadership with hands-on execution in complex environments where customer experience, digital platforms and operational performance must align to deliver measurable business outcomes. This experience shapes 60MN’s pragmatic, execution-focused approach.