Customer Experience, Digital & Data as measurable business performance.
60MN supports organizations where customer experience, digital platforms, data and operations must work together — with a focus on execution, performance and measurable outcomes.
Execution, not theoretical consulting.
We bring hands-on executive experience from large-scale transformations in complex organizations. Customer experience is treated as a business lever, not a presentation layer.
Executive experience
Pragmatic transformation grounded in the realities of complex organizations, operations and technology.
Business impact
Customer journeys translated into outcomes: revenue, retention, service quality and operational efficiency.
Real customer reality
Performance metrics are confronted with actual user experience, exceptions and operational friction.
Expertise across the full value chain.
From strategy and governance to digital products, data and customer operations.
Customer Experience & Journeys
End-to-end journeys across digital and physical channels, reducing friction and improving conversion, satisfaction and loyalty.
Services →Digital & Product Performance
Platforms, funnels and customer-facing products optimized for conversion, usage, scalability and robustness.
Services →Data, Performance & AI
KPIs, dashboards, analytics and AI use cases translated into actionable business and operational decisions.
Services →CRM & Customer Operations
Acquisition, retention, service, contact centers, outsourcing and selfcare designed for quality and efficiency at scale.
Services →Strategic clarity with hands-on execution — from decisions to measurable outcomes.
Revenue & performance acceleration
Unlock growth across digital channels, journeys and commercial levers.
Customer & digital optimization
Improve platforms, interactions, conversion and engagement.
Data-driven performance management
Structure KPIs and decision frameworks that teams can actually use.
Operational transformation
Align teams, processes and tools so transformation survives contact with reality.
Free-flow tolling at scale.
France’s first large-scale free-flow conversion: 54 million passages in year one, a 100% digital payment journey, and lessons for every operator preparing the switch.
Latest insights
Columns published in Le Journal du Net. All insights →